Shipping Policy

Please review the following information regarding shipping before placing your order with MOCAD ONLINE SHOP.

Shipping Destinations

We ship within Japan and to selected countries and regions worldwide.

Please note that some products may not be eligible for international shipping due to their size, materials, or destination restrictions.

Shipping Methods

Orders are shipped using a carrier and shipping method appropriate for the destination.

For international orders, the available shipping method may vary depending on the destination, as well as the size, weight, and contents of the package.

Shipping Fees

Shipping fees vary depending on the destination and the size and weight of your order.

The shipping fee is generally calculated at checkout. However, when multiple items are purchased together or when special shipping arrangements are required, the automatically calculated shipping fee may differ from the actual shipping cost.

If the shipping fee calculated at checkout differs from the actual shipping cost, we will contact you by email before shipment.

For international shipping rates and further information, please see our [International Shipping Fees] page.

Customs Duties, Import Taxes, and Other Fees

International orders may be subject to customs duties, import taxes, customs clearance fees, carrier handling fees, or other charges imposed by the destination country, customs authorities, or shipping carrier.

These charges are not included in the product price or shipping fee and are the responsibility of the recipient.

The amount and method of payment are determined by the destination country's customs authorities or the shipping carrier. Please contact your local customs authority or shipping carrier for further information.

Shipping Time

In-stock items are generally shipped within 3 business days after your order is confirmed.

Made-to-order, special-order, and other selected items may require additional time before shipment. Please check the individual product page for details.

Delivery times after shipment vary depending on the destination, shipping carrier, customs clearance, and local delivery conditions.

Please note that delays may occur due to customs clearance, weather conditions, transportation disruptions, local holidays, or other circumstances beyond our control.

Once your order has been shipped, tracking information will be provided by email where available.

Order and Shipping Notifications

Important information regarding your order and shipment will be sent to the email address provided when placing your order.

Please make sure that your email address is entered correctly. If an incorrect email address is provided, we may not be able to send your order confirmation, shipping notification, or other important information regarding your order.

Lost, Delayed, or Damaged Shipments

If your shipment is significantly delayed, lost, or arrives damaged, please contact us with your order details.

For damaged items, please keep the item and packaging and provide photos showing their condition where possible.

We will review the situation and provide further information based on the circumstances and the shipping carrier's procedures.

Returns & Exchanges

Returns, exchanges, and refunds are handled in accordance with our [Refund Policy].

If your item arrives damaged or defective, or if you receive an item different from the one you ordered, please contact us as soon as possible.

Customers residing in the European Economic Area (EEA) may have additional rights under applicable consumer protection laws.

For full details regarding returns, exchanges, refunds, and the right of withdrawal for EEA customers, please see our [Refund Policy].

Contact Us

If you have any questions about shipping or delivery, please contact MOCAD ONLINE SHOP through our [Inquiry] page.