Legal notice
Legal Notice Based on the Specified Commercial Transactions Act
Store Name
MOCAD ONLINE SHOP
Seller
Kyoto Industrial Promotion Center Corp.
Qualified Invoice Issuer Registration Number: T5130001007704
Person Responsible for Operations
Toshiharu Yoshizawa
Address
9-1 Okazaki Seishoji-cho, Sakyo-ku, Kyoto 606-8343, Japan
Telephone
+81-75-762-2670
Fax
+81-75-751-1692
mocad_onlineshop@miyakomesse.jp
Website
Product Prices
Product prices are displayed on each product page.
Prices displayed for customers outside Japan may differ from domestic prices due to applicable taxes and other conditions.
Additional Fees
Shipping Fees
Shipping fees vary depending on the destination and the size and weight of your order.
For international shipping rates, please see our [International Shipping Fees] page.
When multiple items are purchased together, the shipping fee calculated automatically at checkout may differ from the actual shipping cost. If there is a difference, we will contact you regarding any additional payment or refund, as applicable.
Customs Duties, Import Taxes, and Other Fees
International orders may be subject to customs duties, import taxes, customs clearance fees, carrier handling fees, or other charges imposed by the destination country, customs authorities, or shipping carrier.
These charges are not included in the product price or shipping fee and are the responsibility of the recipient.
For more information, please see our [Shipping Policy].
How to Place an Order
Select the product you wish to purchase, add it to your cart, and proceed to checkout.
Payment Methods and Timing
For international orders, we accept major credit cards, as well as:
- Shop Pay
- Apple Pay
- Google Pay
Available payment methods will be displayed at checkout.
Payment is processed when the order is placed.
Shipping and Delivery
In-stock items are generally shipped within 3 business days after your order is confirmed.
Made-to-order, special-order, and other selected items may require additional time before shipment. Please check the individual product page for the estimated shipping time before placing your order.
International delivery times vary depending on the destination, shipping method, customs clearance, and local delivery conditions.
For full details, please see our [Shipping Policy].
Changes and Cancellations
If you would like to change or cancel your order after placing it, please contact us as soon as possible.
Depending on the shipping and order status, we will do our best to accommodate your request.
However, changes or cancellations may not be possible once an order has been shipped or for made-to-order or special-order items.
For more information, please see our [Refund Policy].
Returns, Exchanges, and Defective Items
If your item arrives damaged or defective, or if you receive an item different from the one you ordered, please contact us as soon as possible.
Please include photos showing the condition of the item and packaging where applicable.
Returns, exchanges, and refunds are handled in accordance with our [Refund Policy].
Customers residing in the European Economic Area (EEA) may have the right to withdraw from their purchase within 14 days of receiving their order, subject to certain exceptions.
For full details regarding eligibility, return procedures, return shipping costs, refunds, and the right of withdrawal for EEA customers, please see our [Refund Policy].
Contact for Returns and Exchanges
MOCAD ONLINE SHOP
Kyoto Museum of Crafts and Design
9-1 Okazaki Seishoji-cho, Sakyo-ku, Kyoto 606-8343, Japan
TEL: +81-75-762-2670
Email: mocad_onlineshop@miyakomesse.jp
Reception Hours: 10:00–18:00 (Japan Standard Time)
Inquiries received outside business hours will be handled on the next business day.