Please check the product as soon as it arrives.
About returns and exchanges
We accept returns and exchanges only under the following conditions. We do not accept returns or exchanges for any other reason.
- 1If you receive a product that is different from your order
- 2If the product is defective or damaged
How to apply for return/exchange in the case of 1 and 2 above
Please contact us by e-mail or telephone with your name, order number, product name, and reason for return or exchange within 7 days after receiving the product.
The person in charge will contact you regarding the return. After that, please return the item to the address below within 7 days by cash on delivery.
After we receive the returned product, we will contact you via the email address you registered when you placed your order as soon as we have confirmed the details of the return.
- After contacting us from our store, returned goods that have passed 7 days will be invalid. Please note.
- If you wish to exchange a made-to-order product, you may have to wait for a long time depending on the product.
If it is difficult to wait, we will refund your money. Please note that we may not be able to prepare a replacement product.
[Return contact]Inside the Kyoto Museum of Traditional Crafts
MOCAD ONLINE SHOP
9-1 Okazaki Seishoji-cho, Sakyo-ku, Kyoto-shi
Reception hours: 9:00 to 17:00
- Inquiries received outside business hours will be handled after confirmation on the next business day.
After returning the product to our shop, We will refund you in the following way.