Shipping to foreign countries
The precautions for buying MOCAD ONLINE SHOP products are listed below. Please read carefully before buying.
We do not collect any personal information without your permission. We will not disclose or sell your e-mail address or privacy information to any third party unless you give us permission to do so.
Products will be shipped after prepayment is confirmed.
Japan and some overseas.
Customs duty and other taxes may be levied when the shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.
Shipping your order
Shipping by a carrier that meets the requirements of the destination country.
Shipping and handling charges
Shipping and packaging costs will change depending on the destination country. The delivery cost has been determined by the weight and size of the ordered product and included in the total bill.
As a rule, we ship within a week after payment is confirmed. The number of days until receipt depends on the carrier and the situation in the delivery country.
About delivery preparation
Because the only way we can contact you is by email, you should write down your email address.If you enter your email address incorrectly, we will not be able to send you an email.
Returning an Order
International shipments cannot be returned except for defective items.
If you get a defective product, or a product that is different from what you ordered, please contact us within one week after the product arrives.
Please understand in advance that this store isn't responsible for any problems caused by theft, loss, or damage of products relevant to delivery.
Please understand that the return or exchange is impossible under any circumstances for products that passed more than 8 days from the arrival date or products that were used.
If there is a defect in the product, please take a picture of the part in order to check the defective part/condition.
If you have any questions about product or delivery, please feel free to contact us for any inquiry.